We had to wait until the next day (Tuesday) to drive down to San Marcos and ask them to send a technician over to fix the problem. The phone and internet company (ICE... remember, it's pronounced ee-say) is known to drag their heels, but we've never had any problems with their service. I was at ICE by 8 am and I was told one of their technicians would be at our place later that same day or the following morning. By noon, a technician called and said he'd be right over. One look at our internet box and he said in his best English... "ah ha, it's dead". He exchanged it for a new, updated box. It's supposed to be the newest model, but the signal has been intermittent all week and a real pain. The old box was far more reliable (except for the frying up part)... so, tomorrow, we'll be going back to ICE to ask them to send another technician to either replace the box or check our cable... whatever it takes to get back to 'normal'.
Not having perfect service reminds us of when we first got here three years ago and had to drive down to Copey and use a data stick. Oh how easy it is to take things for granted. We try to remember to be grateful that we have internet at all.